Home on SymplTorque · Workshop Software Built for South Africa

Can you service an in-warranty car at an independent workshop? What the rules actually say

Wed, 05 Aug 2026 00:00:00 +0000

Yes. Since 1 July 2021, South African law has recognised your right to have your car serviced, maintained and mechanically repaired wherever you choose, including while it is still under the manufacturer’s warranty. The rules that make this possible are the Competition Commission’s Guidelines for Competition in the South African Automotive Aftermarket, and there is a good chance nobody has ever explained them to you properly.

That is not an accident. In 2021, Right to Repair South Africa sent people into eight Western Cape dealerships to test whether the new rules were being followed. One of the eight was compliant. Salespeople told them the Guidelines were “not yet in force” or “not set in stone”. Most of the dealers expressed doubt about whether they would honour a warranty on a car serviced at an independent workshop.

Why we built SymplTorque

Sat, 18 Jul 2026 00:00:00 +0000

If you run an independent workshop in South Africa, you already know the problem. It isn’t slow months, and it usually isn’t theft. It’s the thousand small things that leak out of a business run on paper: a jobcard that goes missing, a part that never made it onto an invoice, a customer who never got a call back and quietly found another workshop.

None of that shows up as one big loss. It shows up as R7,000 gone at the end of the month, and nobody can point to exactly where.

About

Mon, 01 Jan 0001 00:00:00 +0000

About SymplTorque

We didn't build software. We built a movement.

For the workshop owners, service advisors, and technicians who have kept South Africa moving, without ever getting the tools they deserved.

Why SymplTorque exists

For too long, this industry was forgotten.

South Africa runs on its independent workshops. One-bay operations in Umlazi. Family-run service centres in Mitchell's Plain. Multi-bay workshops in Alexandra and Mamelodi. These are not small businesses, they are the backbone of local mobility, the places South Africans trust with the vehicles they depend on to get to work, drop their kids at school, and run their lives.

Email Disclaimer

Mon, 01 Jan 0001 00:00:00 +0000

Email Disclaimer

Draft for review. This is a working first draft, not final legal content. Have it reviewed by a legal professional before relying on it, and remove this notice once the review is done.

Last updated: [date to be set on publication]

This notice applies to email correspondence sent by itndesign (Pty) Ltd t/a SymplTorque (registration number 2013/154587/07), a company registered in South Africa ("SymplTorque", "we", "us").

Features

Mon, 01 Jan 0001 00:00:00 +0000

Features

Every feature is a problem solved.

SymplTorque doesn't just hand you tools. It gets you paid faster, keeps every part and record straight, and gives you your time back. All built for the way a South African workshop actually works.

Jobcards Invoicing Updates Parts Compliance Offline Reports As you grow

From greasy hands to a complete jobcard, in under 2 minutes.

Paper jobcards get lost, damaged, and filled out wrong, and every mistake costs you. A missing part you forgot to invoice. An inspection note nobody can read. A customer who disputes a bill you can't prove.

POPIA Notice

Mon, 01 Jan 0001 00:00:00 +0000

POPIA Notice

Draft for review. POPIA compliance is non-negotiable for this business, so this page in particular must be reviewed by a legal professional, and every placeholder in [brackets] completed and every contact detail confirmed, before it is published. Remove this notice once the review is done.

Last updated: [date to be set on publication]

This notice explains how SymplTorque processes personal information in line with the Protection of Personal Information Act, 2013 (POPIA). It should be read together with our Privacy Policy. Words like "personal information", "processing", "responsible party", "operator" and "data subject" have the meanings given to them in POPIA.

Pricing

Mon, 01 Jan 0001 00:00:00 +0000

Pricing

What will SymplTorque return to your workshop?

One plan price, VAT included, unlimited users on every tier. No per-seat charge, no setup fee, no contract. Choose the one that fits the size of your workshop.

In early access now. No lock-in, cancel anytime.

Choose your plan

Every plan is an investment, not an expense.

Unlimited users on every plan.

Privacy Policy

Mon, 01 Jan 0001 00:00:00 +0000

Privacy Policy

Draft for review. This is a working first draft, not final legal content. It must be reviewed by a legal professional, and every placeholder in [brackets] completed, before it is published. Remove this notice once the review is done.

Last updated: [date to be set on publication]

This Privacy Policy explains how itndesign (Pty) Ltd t/a SymplTorque ("SymplTorque", "we", "us") collects, uses, shares and protects personal information when you visit www.sympltorque.co.za or use the SymplTorque workshop management software and related services (the "Service"). It should be read together with our POPIA Notice, which sets out your rights under South Africa's Protection of Personal Information Act, 2013 (POPIA) in more detail, and our Terms of Service.

Terms of Service

Mon, 01 Jan 0001 00:00:00 +0000

Terms of Service

Last updated: [date to be set on publication]

These Terms of Service ("Terms") govern your access to and use of the SymplTorque workshop management software, website and related services (the "Service"), operated by itndesign (Pty) Ltd t/a SymplTorque (registration number 2013/154587/07), a company registered in South Africa ("SymplTorque", "we", "us"). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.